Receiving this award is a great honor to us for many reasons. One, the BBB is a nationally recognized organization with an incredible track record promoting and advancing ethical and sustainable business practices. More importantly, the BBB Torch Award for Ethics exemplifies the way in which Community Auto has served the Fort Collins community from the beginning. And it is these principles that are especially important in the business of auto repair.
You may be surprised to learn that the most important thing when choosing an auto repair shop is trust. It’s not about price. In fact, repairs are always expensive when you’re buying things you don’t need.
When you do not have auto repair & maintenance knowledge nor an understanding of the mechanical state of your vehicle, you place absolute trust in your auto mechanic and the repair shop you take your car to. You believe what they tell you it needs because they’re the professional and why wouldn’t you trust them? You NEED to trust them; you have no other option.
An auto mechanic who has your best interest in mind sees things from your point of view. The best auto repair professionals undertake more responsibility within their jobs–it’s more than just fixing cars. At Community Auto, our mission is greater. Our job is about serving the community and providing an unparalleled service. We believe it is our responsibility to uncover the entire health of a vehicle, educate and recommend repairs and services based on priority, regarding the safety of the driver, others on the road, and the sustainability and health of the vehicle. We consider the driver’s goals with the vehicle and what they use it for. We see the bigger picture, beyond the nuts and bolts.
This attention to detail separates the best auto repair shops from others. And it is this consistent high level of service that elicits trust from our customers. Trust is the greatest thing we work for, and without it, we’ve failed.
Community Auto offers tailored, high-quality service with your best interest in mind while treating you like family. We strive to give you the best experience possible.
So, this is why this award is special to us. It recognizes the way we always have and always will conduct business. And that is our promise to you.
Thank you, Better Business Bureau, and thank you to the incredible Fort Collins community we call home!!
Community Auto is more than just the name of an auto mechanic shop. It’s also the basis for how the company works to serve its customers in an evolving industry. Eric Warrington started Community Auto in his garage in Fort Collins in 1995 and in the 22 years since has grown it into a successful business that also seeks to educate its customers and provide excellent service. Along with his daughter and general manager Stacia Hemp, Eric has created a culture where everyone at Community Auto understands that someone’s car is often the key to their livelihood and it is the role of the auto repair shop to get that car and that person back running in excellent condition.
BBB Torch Awards for Ethics, a program of the BBB Institute for Marketplace Trust recognizes businesses that demonstrate exemplary business ethics as evaluated by the Six TRUST! principles.
Peers, colleagues and customers nominate businesses for the award and business students at the University of Northern Colorado, Colorado State University and the University of Wyoming prepare entries. An independent panel of judges selects the winners.
BBB Institute for Marketplace Trust is a 501(c)(3) education foundation that provides businesses and consumers with education, resources and training on ethics.