You ever taken your car into the repair shop for something simple like an oil change and were afraid you would later get a call from them telling you about all the terrible things that were wrong with your car (shocks, struts, boots, and so on)? Didn't happen on my last visit! I took my daughter's car in--she lives in Chicago so she doesn't need it there and stores it with me. It was due for emissions so I thought it could use a tune-up---been 3 years since it was last there. When I told them that, I was told that I had a tune-up on my last visit and since only 7,000 miles had been driven since then, no tune-up necessary! I was pleased...they didn't try to sell me something I didn't need. I guess this exemplifies their honesty and good business practices. i recommend them.